Deposit, Cancellation and Refund Policy

• At the time of rental prevailing exchange rates will apply.
• Credit cards are the only acceptable form of payment for Pre-Paid rates. Debit cards are not accepted.
• The same credit card used to complete an online Pre-Paid reservation must be presented at the rental pick-up counter as a form of identification
• If you need to cancel 24 hours prior to the scheduled pick-up time, you may cancel and request a refund less a cancellation fee of up to $50.00 USD. To cancel and request a refund you must submit a request by emailing reservations@islandcar.dm any time before the 24 hours of your scheduled pick up time by entering: reservation number and full name of renter.
• If you do not cancel your reservation within 24 hours of the scheduled pick-up time or if you fail to pick up the rental vehicle, you may request a refund less a no show fee of up to $150.00. To request a refund, you must fulfill a request via reservations@islandcar.dm by entering the reservation number and full name of the renter.
• Please retain your reservation confirmation number, as it is necessary for cancellation or no-show refund requests
• Cancellation and no-show refund requests must be made by emailing reservations@islandcar.dm .You may cancel and request a refund at any time before 24 hours of your pick-up by emailing reservations@islandcar.dm, sending the following information: reservation number and full name of the renter. Refund (prepaid amount minus the cancellation fee) will automatically be issued to the card used to pre-pay the reservation.
• If you cancel your reservation within 24 hours or you fail to show for your reservation, you may request a refund by emailing reservations@islandcar.dm, sending the following information: reservation number and full name of the renter. Refund (prepaid amount minus the no show fee) will automatically be issued to the card used to pre-pay the reservation. Requests for no show refunds may be submitted up to thirty days after the rental pick up date.
• Your quoted rental rate is based on the exact parameters (locations, dated, etc.) of your particular rental. Changing your confirmed reservation parameters could result in a different rate.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit card) must match the name on the reservation. If the names do not match, for security purposes the prepaid reservation must be cancelled and a new reservation made at prevailing rates. A refund request for the cancelled reservation must be made to Island Car Rentals and $60.00 USD processing fee will apply. Name may not be changed after reservation confirmation.
• At the time of pick up, driver must present a valid driver’s license and credit card in the driver’s name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• Charge cards will not be accepted for the credit hold required when you pick up your car.
• To release the car to you at time of pick-up all rental terms and conditions must be met, regardless of your original prepayment.
• The card presented at pickup will be the card of record for the rental
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 59-minute grace period for returns. After 60 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items
• If your plans change and you no longer require the rental, you must cancel this reservation before the scheduled pick up time or the applicable no show fee will apply.
• At the time of rental, we’ll require a credit card hold of $1,250.00. A prepaid charge card is not accepted for this required hold.
• Underpayments will be handled at the counter at time of rental return, and overpayments will be refunded after the rental agreement is closed. Unfortunately, we can’t promise that your prepaid daily car rate will apply if you change car types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Island Car Rentals will process a release of the unused portion of the hold subject to your bank’s procedure. This hold may take up to two weeks to be released by your bank.
• If you fail to return the vehicle as agreed, Island Car Rentals will obtain additional authorizations from your account to cover additional charges.
• Island Car Rentals is not responsible for any returned checks or overdrafts based on this policy.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. The credit card used for pre-paid reservation (in case of an on-line reservation) or a valid accepted credit card will be the only methods of credit identification.
• Positive identification in addition to your driver’s license may be required
• Extensions, late returns or returns to locations other than those previously agreed will result in additional charges.